BPM Special Report: What you model is what you monitor

by Rich Seeley, SearchSOA.com

Are BPM modeling tools at the point that what business users see on their monitoring dashboards is what they originally asked for in the requirements stage?

“That’s the ideal,” says Neil Ward-Dutton, research director, Macehiter Ward-Dutton. He sees BPM modeling tools for business analysts, developers, and even non-technical business users now able to achieve as much as 80 percent of that goal. However, reaching what Ward-Dutton terms BPM modeling “nirvana” may remain more of an ultimate goal than a day-to-day reality. ……

Helps business case for SOA
The final dashboard display is critical to the success of BPM and service-oriented architecture projects, says Roy Schulte, vice president of Gartner, because that is where the business sees the benefits of BPM, SOA and complex event processing (CEP).

“The business person may sit beside the business analyst while they are mapping out the business process but that’s at development time,” Schulte said. “At runtime, the business user doesn’t see SOA or BPM. What they do see is dashboards. They are seeing key performance indicators [KPIs] displayed.” Report