Three Steps Towards Information Technology Insight

Until very recently technology for monitoring IT traffic focused on the network level. This helps to keep the networks running but it is useless for delivering business intelligence. As a result, today every enterprise is in a situation of not understanding how the events that travel through its IT infrastructures will effect its high level business transactions and strategic operations, minute by minute or day by day. Managers can’t figure out in real time when events on their IT layer – and it’s not just single events, but more generally patterns of many events – are significant from a business perspective. In effect, they are blind to the business implications of the events on the IT layer. I call this situation IT blindness. It’s a real time problem. It can’t be solved by storing events in databases and searching them later – that just isn’t fast enough.

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