Business process management: Avoiding the pitfalls

by Linda Tucci,13/02/2008, SearchCIO.com
Process improvement touches many parts of an organisation — from infrastructure and business strategy to organisational redesign — which means missteps can abound. A panel of been-there, done-thats at the Gartner Business Process Management Summit last week in Las Vegas offered practical advice on how to avoid common risks.

The highest correlation between business process management (BPM) projects and failure is lack of support from top management, said Richard Welke, a former CIO and now an IT professor. report.